Returns & Refund 退貨及退款
Returns
Once a product is purchased, it cannot be returned. We suggest that you consider carefully before making payment. If you have any questions about the product, or need any information or pictures about the status of the product, such as the seal, wine label or box, please contact us before completing the purchase, or email to contact@thewhiskyshire.com, and we will be happy to provide you with any necessary assistance.
Refund (If Applicable)
Please check the goods when receiving the goods. If the goods are damaged, please email the order information, time of receipt, pictures of the damaged goods or other relevant information to contact@thewhiskyshire.com immediately upon receiving the goods.
We will review the information provided, and after confirming the relevant information with the delivery company, we will inform you of the result.
We may ask you to return the damaged goods to us, but we will be responsible for the delivery costs of the damaged goods and the additional delivery costs of the replacement products. Please note that we will inform you of the shipping method by phone or email.
Our team will always work to ensure that the goods you purchased will be able to arrive safely.
退貨
商品一旦購買將無法退貨。我們建議閣下在付款之前請仔細考慮清楚。如果你對商品有任何疑問,或者需要任何有關商品狀態的信息或圖片,包括封口,酒標或盒子等,請在完成購物前,先聯絡我們,或電郵到contact@thewhiskyshire.com,我們很樂意為閣下提供幫助。
退款(如適用)
請閣下在收貨時檢查商品,如商品有被損壞,請在收到商品後的24小時內,將訂單信息,收貨時間,受損商品的圖片或其它相關信息經電郵contact@thewhiskyshire.com發送給我們。
我們會審核所提供的信息,並與送貨公司確認相關信息後,便會把結果告知閣下。
我們或者會要求閣下將損壞的商品送回給我們,但我們將負責損壞商品的送貨費用和替換商品的額外送貨費用。請注意,我們將會通過電話或電郵告知閣下有關的運送方式。
我們團隊總是會致力於確保閣下所購買的商品能夠從我們這裡安全到達。